Accessibility Statement

Our Accessibility Commitment

Oneness Natural Foods LLC believes that customers should have meaningful access to our website, product information, policies, customer support, and online purchasing services.

We seek to identify, prevent, and reduce digital barriers that may affect people with disabilities, including individuals who use:

• Screen readers and other assistive technologies
• Keyboard-only navigation
• Voice-control or speech-input software
• Screen magnification tools
• Alternative pointing devices
• Captioning or transcription support
• Modified color, contrast, text-size, or browser settings

Accessibility is an ongoing effort, and we intend to continue reviewing our website as technology, content, products, and applicable guidance change.

Accessibility Standard and Goal

We use the Web Content Accessibility Guidelines, currently WCAG 2.2, as an important technical reference for improving the accessibility of oneness.health.

Our goal is to work toward a reasonable level of alignment with WCAG 2.2 Level AA for customer-facing website content and functionality that we control.

Website accessibility can be affected by theme customizations, third-party applications, browser settings, devices, assistive technologies, embedded services, and content supplied by manufacturers or other parties.

Accessibility Measures

As part of our accessibility efforts, we may review or improve areas such as:

• Logical page headings and content structure
• Descriptive page titles and link text
• Keyboard access and visible keyboard focus
• Text readability, spacing, and color contrast
• Alternative text for meaningful images
• Form labels, instructions, validation, and error messages
• Buttons and interactive-control identification
• Navigation consistency and predictable page behavior
• Captions or text alternatives for relevant media
• Responsive functionality across desktop and mobile devices
• Compatibility with commonly used assistive technologies

We may use a combination of automated testing, manual review, theme improvements, content review, and customer feedback to identify potential accessibility barriers.

Known or Possible Limitations

Although we work to improve accessibility, some content or functionality may not yet provide an equally effective experience in every situation.

Possible limitations may include:

• Older content that has not yet been fully reviewed
• Images or manufacturer materials with incomplete alternative text
• Embedded videos without complete captions or transcripts
• Third-party forms, widgets, chat tools, or payment interfaces
• Documents supplied in formats that are difficult to access
• Product packaging images containing important text
• Temporary issues introduced by software or theme updates
• Features that operate differently across browsers or assistive tools

We welcome reports that help us locate and address these barriers.

Third-Party Content and Services

Our website is powered by Shopify and may use third-party applications, payment services, shipping tools, videos, social-media integrations, review systems, maps, analytics, forms, or other external technologies.

Some third-party content or functionality may be controlled by providers other than Oneness Natural Foods LLC.

We encourage third-party providers to offer accessible products and services, but we cannot independently guarantee the accessibility of every external platform or embedded feature.

Alternative Access and Customer Assistance

If you cannot access information, use a website feature, submit a form, or complete a transaction because of a disability-related barrier, contact our support team.

We may be able to assist by:

• Providing product or policy information in an alternative format
• Helping you locate information on the website
• Explaining product details, ingredients, or ordering information
• Assisting with navigation or account questions
• Helping you complete an eligible order through an available alternative method
• Reviewing a specific accessibility problem

How to Report an Accessibility Barrier

When reporting an accessibility problem, please provide as much of the following information as reasonably possible:

1. The webpage address or name of the page involved
2. A description of the content, feature, or task you could not access
3. The browser and device you were using
4. The assistive technology used, when applicable
5. Any error message you received
6. Your preferred way for us to contact you
7. The format or alternative assistance that would be most useful

You are not required to disclose a diagnosis or provide private medical information when requesting website accessibility assistance.

Our Response Process

After receiving an accessibility inquiry, we will make a reasonable effort to:

• Acknowledge and review the request
• Identify the page, content, or feature involved
• Provide available information or alternative assistance
• Escalate technical issues when appropriate
• Evaluate whether a broader correction is reasonably available
• Communicate the outcome or next step

Our support team generally responds within 1–2 business days. Complex technical issues, third-party services, or accessibility repairs may take additional time.

We will communicate available interim assistance when reasonably possible while a reported issue is under review.

Ongoing Review and Improvements

Accessibility is part of our ongoing website-maintenance process rather than a one-time project.

Our continued efforts may include:

• Reviewing new pages and content for accessibility considerations
• Improving image descriptions and content structure
• Reviewing forms, buttons, navigation, and keyboard interaction
• Monitoring theme and application changes
• Evaluating customer feedback and reported barriers
• Updating internal content and design practices
• Working with technology providers when external functionality creates barriers

We may revise this Accessibility Statement as our website, practices, and accessibility efforts develop.

Contact Us

Contact Oneness Natural Foods LLC for accessibility assistance, feedback, or questions about this statement.