Frequently Asked Questions
Orders & Processing
How long does order processing take?
Orders are generally processed within 1–2 business days before they are transferred to a shipping carrier or local delivery provider.
Orders placed before 6:00 a.m. PST may begin processing that business day. Orders placed at or after 6:00 a.m. PST are considered received for processing on the following business day.
Business days are Monday through Friday, excluding recognized holidays.
Does processing time include shipping time?
No. Processing time and carrier transit time are separate.
The shipping estimate shown during checkout generally begins after your order has been processed, transferred to the carrier, and accepted into the carrier’s network.
Can I change or cancel my order?
Contact us as soon as possible. We will make a reasonable effort to change or cancel an order before it enters processing, ships, or is assigned to a local delivery driver.
Changes and cancellations are not guaranteed. Orders generally cannot be modified or cancelled after shipment or local delivery dispatch.
Why was my order cancelled?
An order may be cancelled because of payment authorization issues, suspected fraud, incorrect information, inventory problems, shipping restrictions, pricing errors, or an inability to complete delivery.
If an order is cancelled after payment authorization, the release or return of funds may depend on your bank or payment provider.
Will I receive an order confirmation?
Yes. A confirmation is generally sent to the email address provided during checkout after a successful order is placed.
Review the confirmation carefully and contact us promptly if the shipping address or order details are incorrect.
Shipping & Tracking
Where does Oneness Natural Foods ship?
We currently ship to eligible addresses in the United States and Canada, subject to product, carrier, customs, and service availability.
Which shipping methods are available?
Depending on the order and destination, available options may include:
- Standard shipping
- 3-Day Air
- 2-Day Air
- Expedited shipping
- Overnight shipping
- Qualifying Los Angeles local delivery
Available services, estimates, and prices are displayed during checkout.
Which carriers do you use?
We use USPS, UPS, and FedEx. The carrier selected may depend on the destination, service level, package dimensions, order contents, and carrier availability.
How do I track my order?
When tracking is available, you will receive a shipping-confirmation email containing the tracking number and carrier link.
Tracking information may take approximately 24–48 hours to display movement after a shipping label is created.
What should I do if tracking is not updating?
Allow 24–48 hours after receiving your shipping confirmation for the carrier’s tracking system to update.
If tracking remains unchanged after a reasonable period, contact us at onfsupport@gmail.com so we can review the shipment.
What happens if my package is lost?
Contact us if tracking indicates that a package may be lost. We may open an investigation or claim with the carrier.
Replacements, refunds, credits, or other resolutions are determined case by case after reviewing the carrier’s findings, tracking history, product availability, and relevant circumstances.
What should I do if tracking says delivered but I cannot find the package?
First check your mailbox, porch, lobby, reception area, parcel locker, surrounding property, and any delivery photograph.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package. Then contact the carrier directly and contact our support team so both parties can review the delivery.
Investigations may cause delays, and a delivered status does not automatically guarantee a replacement or refund.
Who pays if I provide the wrong shipping address?
Customers are responsible for providing a complete and accurate address.
If delivery fails because the customer supplied incorrect, incomplete, or outdated information, the customer is responsible for applicable reshipping, redelivery, address-correction, return-to-sender, or carrier fees.
Los Angeles Local Delivery
Do you offer local delivery in Los Angeles?
Yes. Local delivery may be available for qualifying Los Angeles-area addresses.
Eligibility, availability, and the delivery fee depend on the address, distance, traffic, staffing, order contents, and other delivery conditions.
How quickly can a local delivery arrive?
Qualifying local orders may be delivered in approximately 1–2 hours after the order has been prepared and assigned to a driver.
This is an estimate rather than a guarantee. Traffic, weather, access restrictions, high order volume, and driver availability may affect delivery time.
How is the local delivery fee calculated?
Local delivery fees vary by location, delivery distance, traffic, service availability, and other delivery conditions.
The applicable fee will be displayed during checkout or confirmed through direct communication with our team.
What information should I provide for local delivery?
Provide a complete street address, apartment or suite number, gate code, access instructions, delivery notes, and a valid telephone number.
Missing or incorrect information may delay delivery and may result in additional redelivery charges.
Returns, Refunds & Damaged Products
What is your return window?
Eligible return requests must generally be submitted within 30 days after delivery.
Products must generally be unused, unopened, sealed, and in their original condition and packaging.
Which products cannot be returned?
Products may be ineligible for return when they have been opened, used, tested, partially consumed, damaged through customer handling, or returned after the applicable return period.
Opened personal-care or hygiene products, perishable or temperature-sensitive goods, gift cards, and items marked final sale may also be ineligible.
How do I request a return?
Email onfsupport@gmail.com and include your full name, order number, product name, and reason for the return.
Wait for return authorization and instructions before mailing any product back.
Who pays return shipping?
Unless a product arrived damaged, defective, or different from the item ordered, the customer may be responsible for return-shipping charges.
Original shipping charges are generally non-refundable unless required by law or the return resulted from an error by Oneness Natural Foods LLC.
What should I do if an item arrives damaged, leaking, defective, or incorrect?
Contact us within 7 calendar days after delivery.
Please provide:
- Your full name and order number
- A description of the issue
- Photographs of the affected product
- Photographs of the shipping box and packaging
- A photograph of the shipping label when requested
Keep the product and packaging until our support team confirms the next step.
How are approved refunds issued?
Approved refunds are generally issued to the original payment method.
After we process the refund, the time required for it to appear depends on your bank, card issuer, or payment provider.
Do you offer exchanges?
Exchanges may be available for eligible unopened products, defective products, damaged products, or incorrect items, depending on inventory availability.
When a direct exchange is unavailable, we may process an approved return and refund so you can place a new order.
Products & Wellness Information
Where do your products come from?
We source products from established brands, manufacturers, distributors, and wholesale suppliers.
Individual products may be manufactured, packaged, distributed, or fulfilled by different providers.
Can product packaging or ingredients change?
Yes. Manufacturers may update packaging, labels, ingredients, formulations, instructions, warnings, certifications, or product specifications without advance notice.
Always review the physical product label and packaging before use.
Where can I find ingredient and allergen information?
Review the product page and the physical product label for ingredients, allergen information, directions, warnings, and storage instructions.
Do not rely exclusively on website information when evaluating a known allergy or sensitivity because manufacturers may update formulations.
Does Oneness Health provide medical advice?
No. Product descriptions, articles, educational materials, customer reviews, emails, videos, and other website content are provided for general informational and educational purposes.
Nothing on oneness.health is intended to replace professional medical advice, diagnosis, or treatment.
Should I speak with a healthcare professional before using a product?
Consult a qualified healthcare professional before starting a new supplement, herbal product, dietary program, topical product, or wellness routine, especially if you are pregnant, nursing, taking medication, preparing for surgery, managing a medical condition, or have known allergies.
Are products intended to diagnose or treat disease?
No. Products are offered for general wellness purposes and are not intended to diagnose, treat, cure, or prevent disease.
Why does a product display a California Proposition 65 warning?
Certain products may carry a Proposition 65 warning based on information provided by a manufacturer, distributor, importer, or other responsible party.
Review the individual product page, label, and packaging for the applicable warning and product-specific information.
Payments, Discounts & Promotions
Which payment methods do you accept?
Available payment methods are displayed during checkout and may vary based on your device, location, Shopify settings, and payment provider availability.
Complete payment-card information is processed through authorized payment providers.
Do you offer free shipping?
Free or discounted shipping may be offered during qualifying promotions.
Promotional terms may include minimum order values, eligible products, geographic restrictions, shipping-method limitations, promotional codes, or expiration dates.
How can I learn about promotions?
Promotional announcements may appear on oneness.health or be shared through email alerts, text alerts, or official social-media channels.
Signing up for alerts does not guarantee that every order will qualify for a particular discount or free-shipping offer.
Can a discount be added after checkout?
Promotional codes and discounts should be entered before completing payment.
Discounts generally cannot be retroactively added after an order is submitted unless expressly approved by our support team.
Why is my promotional code not working?
A code may be expired, limited to certain products or locations, subject to a minimum purchase, restricted to one use per customer, or incompatible with another promotion.
Review the promotional terms or contact our support team before completing checkout.
Canadian Orders
Do you ship to Canada?
Yes. We ship qualifying products to eligible Canadian addresses, subject to customs, product, carrier, and service availability.
Are customs duties and import fees included?
Unless expressly stated during checkout, Canadian customers are responsible for customs duties, import taxes, GST, HST, provincial taxes, brokerage fees, carrier handling charges, and other import-related costs.
Can customs delay my order?
Yes. Customs inspections, border processing, carrier assessments, and government requirements may delay delivery.
These processes are outside the direct control of Oneness Natural Foods LLC.
What happens if I refuse a Canadian shipment because of customs charges?
Refusing a shipment because of customs, taxes, brokerage, or other import charges does not automatically qualify the order for a full refund.
Return shipping, customs, brokerage, handling, or carrier costs may be deducted from any approved refund where permitted.
Customer Support
How can I contact Oneness Natural Foods LLC?
You may contact us by email or telephone:
- Email: onfsupport@gmail.com
- Phone: (213) 933-9861
- Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. PST
How quickly will customer support respond?
We generally respond within 1–2 business days.
Response times may be longer during holidays, promotions, high-volume periods, or when an issue requires a carrier, manufacturer, payment-provider, or warehouse investigation.
What information should I include when contacting support?
Include your full name, email address, order number when applicable, product name, and a clear description of your question or concern.
Include photographs when reporting a damaged, leaking, defective, incomplete, or incorrect product.
Do you provide accessibility assistance?
Yes. If a disability-related barrier prevents you from accessing information, using a website feature, or completing a transaction, contact us and describe the page or feature involved.
We will make a reasonable effort to provide assistance or an alternative method.
How do I submit a privacy request?
Email onfsupport@gmail.com with the subject line “Privacy Rights Request.”
For applicable advertising and data-sharing opt-out controls, use the Your Privacy Choices page.
Still Need Help?
Contact our support team with your order number and a clear description of your question.
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