Privacy Policy

Scope of This Privacy Policy

This Privacy Policy applies when you visit or use oneness.health, make a purchase or other transaction, create or access an account, communicate with us, or otherwise interact with our website, products, features, tools, and customer services.

Shopify provides the ecommerce technology that supports our online store. Other service providers may also process information when helping us operate the website, accept payments, fulfill orders, deliver products, perform analytics, prevent fraud, or provide customer support.

If there is a conflict between this Privacy Policy and our Terms & Conditions concerning the collection, processing, or disclosure of personal information, this Privacy Policy controls for those privacy matters.

Personal Information We Collect or Process

“Personal information” generally means information that identifies, describes, relates to, or can reasonably be linked with an individual or household. It does not include information that has been lawfully anonymized or de-identified.

Depending on how you interact with us, we may collect or process:

• Contact information: Name, email address, telephone number, billing address, shipping address, and delivery instructions.
• Account information: Login details, preferences, saved settings, account history, and related security information.
• Order and transaction information: Products viewed, added to a cart or wishlist, purchased, returned, exchanged, or cancelled, together with order and transaction history.
• Payment-related information: Payment method, transaction amount, payment status, and payment confirmation. Complete payment-card details are generally processed by authorized payment providers rather than stored directly by us.
• Communications: Information included in emails, contact forms, telephone calls, customer-service requests, reviews, complaints, and other communications.
• Device and technical information: IP address, device type, operating system, browser, network information, identifiers, and related technical details.
• Website-use information: Pages viewed, links selected, products considered, referring pages, shopping activity, interaction times, and website navigation.
• Marketing information: Communication preferences, promotional interactions, campaign activity, and advertising-related identifiers.
• Fraud and security information: Information used to identify suspicious transactions, prevent misuse, secure accounts, or investigate unauthorized activity.

Sources of Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, submit a form, write a review, or otherwise provide information.
• Automatically when your browser or device interacts with our website, cookies, pixels, tags, local storage, log files, and similar technologies.
• From Shopify as the provider of our ecommerce platform and related services.
• From payment, fraud-prevention, fulfillment, and shipping providers involved in processing or completing transactions.
• From analytics, advertising, and marketing partners that help us understand website use or measure campaigns.
• From other third parties where permitted by law or when you authorize the disclosure.

How We Use Personal Information

Providing and Improving Our Services

We may use personal information to:

• Process payments and complete orders
• Arrange shipping, local delivery, returns, and exchanges
• Create, maintain, and secure customer accounts
• Provide order confirmations, tracking, and transaction notices
• Remember preferences and shopping activity
• Provide customer support and respond to requests
• Improve website functionality, products, and customer experience
• Recommend products or content that may be relevant

Security and Fraud Prevention

We may use information to authenticate users, protect transactions, detect fraud, investigate suspicious or unlawful activity, enforce our policies, maintain website security, and protect customers or others.

Legal and Business Purposes

We may use information to comply with laws, tax and accounting obligations, court orders, subpoenas, government requests, litigation, dispute resolution, internal audits, and enforcement of agreements.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may support:

• Shopping-cart and checkout functionality
• Account access and security
• Fraud detection and website protection
• Saved preferences and privacy choices
• Website analytics and performance measurement
• Marketing measurement and relevant advertising

You may manage certain cookie choices through available privacy controls on our website or through your browser settings. Blocking cookies may affect website functionality, login status, saved preferences, or checkout features.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary for legitimate business purposes, including:

• With Shopify and service providers supporting ecommerce technology, hosting, payment processing, fraud prevention, analytics, cloud storage, order fulfillment, shipping, local delivery, and support.
• With business, marketing, social-media, and advertising partners.
• When you request or authorize the disclosure, such as when completing delivery or interacting with an external platform.
• With professional advisers, accountants, insurers, auditors, and legal representatives.
• In connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction.
• To comply with law, legal process, government requests, or enforceable orders.
• To enforce agreements, prevent fraud, protect our rights, or protect customers and other persons.

Service providers are permitted to use information in accordance with their agreements, legal obligations, and privacy notices.

Marketing, Advertising, and Data Sharing

We may use personal information to send promotional communications by email, text message, or other permitted channels. We may also use information to measure advertisements or show advertisements that may be more relevant to your interests.

Advertising and analytics partners may receive information such as cookie identifiers, device identifiers, IP address, browsing activity, products viewed, cart activity, and purchase-related events.

Depending on where you live, certain advertising-related disclosures may be legally considered a “sale,” “sharing,” cross-context behavioral advertising, or targeted advertising.

Relationship with Shopify

Our online store is hosted and supported by Shopify. Shopify collects and processes personal information relating to your access to and use of our online store in order to provide, protect, and improve its services.

Information submitted through our store may be transmitted to Shopify and service providers located in countries other than your country of residence.

Shopify may independently process certain information and may be responsible for responding to requests concerning its own processing activities.

You may review Shopify’s consumer privacy information at:

Shopify Consumer Privacy Policy

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights may be subject to legal exceptions, verification, and other limitations.

• Access or know: Request information about personal information we maintain or process.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of eligible personal information.
• Portability: Request a portable copy of certain personal information.
• Opt out: Opt out of certain sale, sharing, targeted advertising, or cross-context behavioral advertising activities.
• Limit certain uses: Request limitations where a specific right is provided by applicable law.
• Appeal: Appeal certain decisions concerning a privacy request where required by law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted, but we may require proof of authorization and direct verification from you.

Global Privacy Control

If you visit oneness.health with a recognized Global Privacy Control signal enabled, we may treat the signal as an applicable opt-out request for the browser and device used to access our website, depending on your location and applicable law.

Other browser “Do Not Track” signals may not be recognized unless required by applicable law.

Managing Communication Preferences

You may unsubscribe from promotional emails using the unsubscribe link included in those emails.

You may opt out of promotional text messages by following the instructions included in the applicable message.

Even after opting out of promotional communications, we may send non-promotional messages concerning orders, payments, accounts, security, customer-service requests, policy changes, or other transactions.

Children’s Privacy

Our website and services are directed to a general consumer audience and are not designed for children.

We do not knowingly collect personal information from children in a manner prohibited by applicable law.

A parent or legal guardian who believes that a child submitted personal information may contact us to request review or deletion of the information.

Security and Retention

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no security system, transmission method, or storage method is completely secure.

Do not send sensitive payment, financial, medical, or confidential information through unsecured email or other unsecured communication channels.

We retain personal information for periods reasonably necessary to:

• Maintain customer accounts
• Complete transactions and provide services
• Provide support and resolve disputes
• Prevent fraud and protect security
• Comply with tax, accounting, legal, and regulatory obligations
• Enforce contracts, terms, and policies

Retention periods vary based on the type of information, the purpose for which it was collected, applicable requirements, and operational needs.

Third-Party Websites and Links

Our website may link to platforms or websites operated by third parties. We do not control their information practices, security, availability, accuracy, or content.

Review the privacy notice and terms of each third-party service before providing personal information.

A link from oneness.health does not necessarily represent sponsorship, endorsement, partnership, or affiliation.

International Transfers

Personal information may be transferred, stored, or processed outside the state, province, or country where you live.

These locations may have privacy laws that differ from those in your jurisdiction.

Where required, we or our service providers may rely on legally recognized safeguards, contractual protections, adequacy decisions, or other lawful transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our information practices, website, services, technology, legal obligations, or business operations.

We will post the revised policy on oneness.health and update the effective date shown at the top of this page.

We may provide additional notice where required by applicable law.

Contact, Requests, and Complaints

Contact Oneness Natural Foods LLC with questions, complaints, or requests concerning this Privacy Policy or our information practices.

Depending on where you live, you may also have the right to appeal a privacy-request decision or submit a complaint to an applicable data-protection or privacy authority.

We will respond to verified requests within the period required by applicable law.