Shipping Policy

Order Processing

Orders are generally processed within 1–2 business days before being transferred to a shipping carrier or local delivery provider.

• Orders placed before 6:00 a.m. PST may begin processing that business day.
• Orders placed at or after 6:00 a.m. PST are considered received for processing on the following business day.
• Processing time is separate from the shipping or delivery time selected during checkout.
• Orders placed on weekends or recognized holidays begin processing on the next available business day.

You will receive an order-confirmation email after completing your order and a shipping-confirmation email when tracking information becomes available.

Shipping & Delivery Options

Available shipping and delivery options depend on your address, carrier availability, package size, product availability, and other order conditions. Applicable charges are displayed during checkout.

All transit and local-delivery times are estimates rather than guarantees. Expedited payment does not remove the normal order-processing period unless expressly stated during checkout.

Local Los Angeles Delivery

Local delivery may be available for qualifying addresses in the Los Angeles area. Eligibility is determined using the delivery address entered during checkout.

• Local delivery is generally estimated at 1–2 hours after the order is prepared and assigned for delivery.
• Delivery fees vary based on location, distance, traffic, service availability, and other delivery conditions.
• The customer must provide a complete address, access instructions, apartment or suite number, gate code, and valid phone number.
• An adult may need to be available to accept delivery where appropriate.
• Local delivery timing may be delayed because of traffic, weather, access restrictions, high order volume, or other circumstances outside our reasonable control.

Shipping Carriers

We currently use the following carriers, depending on destination, selected service, package dimensions, order contents, and availability:

• USPS
• UPS
• FedEx

We may select or change the carrier when reasonably necessary to complete delivery. The carrier and tracking details assigned to your shipment will appear in your shipping-confirmation communication when available.

Shipping Destinations

We currently ship to eligible addresses in:

• United States: Eligible addresses subject to product, carrier, and service availability.
• Canada: Eligible addresses subject to product, customs, carrier, and service availability.

We reserve the right to decline or cancel shipment when an address cannot be serviced, a product cannot legally or practically be delivered, or the selected carrier cannot complete delivery.

Canadian Orders, Customs & Import Charges

Canadian customers are responsible for all customs duties, import taxes, GST, HST, provincial taxes, brokerage fees, carrier handling charges, and other amounts assessed in connection with importing or delivering the order.

• These charges are not included in the product price or shipping charge unless expressly stated during checkout.
• Customs authorities and carriers determine whether charges apply and the amounts due.
• Customs review may delay delivery.
• Refusing a shipment because of customs charges does not automatically qualify the order for a full refund.
• Return shipping, customs, brokerage, handling, or other carrier charges may be deducted from any approved refund where permitted.

Shipping Rates & Promotional Free Shipping

Shipping and delivery fees vary depending on factors including:

• The delivery address and destination
• The selected service level
• Package weight and dimensions
• Order contents
• Carrier availability
• Local delivery distance and conditions

The available methods and applicable charges are displayed during checkout before payment is completed.

We may offer free or discounted shipping during qualifying promotions. Promotional conditions may include minimum purchase amounts, eligible products, geographic limits, service restrictions, expiration dates, or promotional codes.

Order Tracking

Tracking information is provided when available after the carrier accepts the shipment.

• A shipping-confirmation email may contain your tracking number and a carrier tracking link.
• Tracking information may take 24–48 hours to display movement after a shipping label is created.
• A label-created status does not necessarily mean the carrier has physically received or scanned the package.
• Customers may review available order information through their account at oneness.health.

Contact our support team if tracking does not update after a reasonable period or appears inconsistent with the estimated delivery status.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping or delivery address, including apartment numbers, suite numbers, unit numbers, postal codes, gate codes, and delivery instructions.

If you notice an address error after placing an order, contact us immediately:

Email: onfsupport@gmail.com
Phone: (213) 933-9861

We will make a reasonable effort to update the address before shipment or delivery assignment. We cannot guarantee changes after processing begins, a label is created, a package is transferred to a carrier, or a local driver is dispatched.

Returned, Refused & Undeliverable Packages

A package may be returned because of:

• An incorrect or incomplete address
• Failed delivery attempts
• Refusal at delivery
• Failure to claim the package
• Customs or import-charge refusal
• Carrier or access restrictions

When a returned package is received, we may contact the customer to determine whether reshipment or another resolution is available.

The customer is responsible for applicable reshipping, redelivery, return-to-sender, customs, brokerage, and carrier fees when the return resulted from customer-supplied information, refusal, missed delivery, or failure to claim the order.

Lost Packages

If tracking indicates that a package may be lost, contact our support team. We will review the circumstances and may open an investigation or claim with the carrier.

• Customers may be asked to confirm the delivery address and provide supporting information.
• Carrier investigations can take additional time and may delay the final resolution.
• Replacements, refunds, credits, or other resolutions are determined case by case after reviewing the carrier’s findings, tracking history, product availability, and other relevant circumstances.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

• Check the delivery location, mailbox, porch, lobby, reception area, parcel locker, and surrounding property.
• Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
• Review any delivery photograph or carrier notification.
• Contact the carrier directly to request delivery details or open a missing-package inquiry.
• Contact Oneness Natural Health so we can review the tracking information and assist with an investigation.

Carrier and internal investigations may cause delays. A delivered status does not automatically guarantee a replacement or refund. Any available resolution is determined case by case after the investigation.

Damaged, Leaking, Defective, or Incorrect Items

Inspect your shipment promptly. Contact us within 7 calendar days after delivery if your order arrives damaged, leaking, defective, incomplete, or different from the item ordered.

Please provide:

• Your full name and order number
• A description of the problem
• Photographs of the affected product
• Photographs of the shipping box and internal packaging
• A photograph of the shipping label when requested

Depending on the circumstances and product availability, an approved resolution may include a replacement, refund, store credit, partial credit, or another appropriate remedy.

Order Changes & Cancellations

We begin processing orders promptly. Contact us as soon as possible to request a change or cancellation.

• We will make a reasonable effort to accommodate requests received before processing or shipment.
• Changes and cancellations are not guaranteed.
• Orders generally cannot be changed or cancelled after shipment or local delivery dispatch.
• Refusing delivery does not automatically qualify an order for a full refund.
• Applicable carrier, return, reshipping, redelivery, or processing fees may be deducted where permitted.

Delivery Delays

Shipping and delivery estimates may be affected by circumstances outside our reasonable control, including:

• Severe weather or natural disasters
• Carrier disruptions or staffing shortages
• Customs inspections or border delays
• Traffic or local access restrictions
• Incorrect or incomplete customer information
• High-volume periods, promotions, or holidays
• Government actions or emergency conditions

We will provide available information and reasonable assistance, but we cannot guarantee carrier or local-delivery completion dates.

Contact Us

Contact our support team with questions about processing, shipping, tracking, customs, local delivery, or package concerns.