Shipping Policy
Order Processing
All orders are reviewed and processed before being transferred to a shipping carrier. Please allow the following processing time before your order ships:
- Overnight orders: Orders must be placed before 8:00 a.m. PST to qualify for same-business-day processing. Orders placed after 8:00 a.m. PST will begin processing on the following business day.
- All other orders: Orders are generally processed within 1–2 business days after they are placed.
⏰ Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next available business day.
You will receive a shipping-confirmation email containing tracking information after your order has been dispatched.
Shipping Methods & Delivery Times
We offer multiple shipping options. Available methods and shipping costs are displayed during checkout based on your delivery address, order weight, package dimensions, and selected shipping speed.
Delivery estimates begin on the date the order ships, not the date the order is placed. Actual delivery times may vary because of carrier volume, weather, service interruptions, or other circumstances outside our reasonable control.
Shipping Carriers
We may use established shipping carriers to deliver orders, including:
- UPS
- USPS
- FedEx
The carrier selected for your order may depend on the shipping method, delivery address, package size, and service availability. Your carrier and tracking information will be included in your shipping-confirmation email.
Order Tracking
Orders shipped by Oneness Natural Food include tracking information when available.
- After your order ships, you will receive a shipping-confirmation email containing a tracking number and tracking link.
- Tracking information may take up to 24 hours to update after a shipping label is created.
- Customers with an account may review available order information by signing in through oneness.health.
📦 If your tracking information has not updated within 48 hours after receiving your shipping-confirmation email, contact us so we can review the shipment.
Shipping Destinations
We currently ship to eligible addresses in the following locations:
- United States: Eligible addresses in all 50 states, subject to carrier availability.
- Canada: Eligible addresses in supported provinces and territories, subject to carrier availability.
Canadian customers are responsible for applicable customs duties, import fees, brokerage fees, and taxes assessed by customs authorities or shipping carriers. We are not responsible for delays caused by customs review or international processing.
Shipping Rates
Shipping costs are calculated during checkout based on factors including:
- Your delivery address
- The distance from our fulfillment location
- The total weight and dimensions of your order
- Your selected shipping method
Available shipping methods and corresponding charges will be displayed before you complete your purchase.
Incorrect Addresses & Returned Packages
Please review your shipping address carefully before completing your order. Customers are responsible for providing a complete and accurate delivery address.
⚠️ If a package is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal at delivery, or failure to claim the package, the customer may be responsible for additional shipping charges before the order can be sent again.
We will contact you using the email address associated with the order after a returned package is received.
If you notice an incorrect address after placing your order, contact us immediately at onfsupport@gmail.com or call (213) 933-9861. We will make a reasonable effort to update the address before shipment, but we cannot guarantee changes after an order enters processing or a shipping label is created.
Lost or Damaged Packages
Lost packages: If tracking information shows no movement for more than seven business days beyond the estimated delivery date, contact us so we can review the shipment with the carrier.
When a package is confirmed as lost, available resolutions may include a replacement, refund, or store credit, depending on the circumstances, product availability, carrier findings, and applicable law.
Damaged packages: If an order arrives damaged, photograph the shipping package, shipping label, internal packaging, and affected products immediately.
📷 Contact us within 48 hours after delivery and email the photographs, your order number, and a description of the damage to onfsupport@gmail.com.
These materials help us investigate the issue and submit a claim to the shipping carrier when appropriate.
When tracking information confirms that a package was delivered, contact the carrier and our support team promptly if you cannot locate it. We recommend selecting a secure delivery address and monitoring tracking updates.
Order Changes & Cancellations
We begin processing orders promptly. Contact us as soon as possible if you need to request a change or cancellation.
- We will make a reasonable effort to accommodate changes or cancellations requested before shipment.
- After an order ships, it generally cannot be cancelled or modified. Please review our Refund & Return Policy for available options.
- Overnight orders are prioritized for fast processing, so changes may not be possible after the order is submitted.
Contact Us
Contact our support team if you have questions about processing, shipping, tracking, or delivery.